Battalion Chief Chad Costa

Join host Chris Baker and guest Battalion Chief Chad Costa as they discuss the keys to getting hired in today's fire service. During this episode, they discuss how to be prepared as a candidate, including education, experience, attitude, work ethic, and customer service.

Keys to Getting Hired in Today's Fire Service

Battalion Chief Chad Costa


Chad Costa is a Battalion Chief for the Petaluma, CA, Fire Department. Over his 23 years of fire service experience, he has worked in a variety of organizations, including CAL FIRE, rural districts, and semi-rural districts. Costa is the technology and communications battalion chief and an Operations Branch Director on California Interagency Team 5. He is accredited as a Chief Fire Officer (CFO) through the Center for Public Safety Excellence and has a bachelor's degree in emergency services management.

Customer Service:

The first of its kind, this text explains the application of common-sense customer service concepts to the fire service. Written in a humorous conversational style, Chief Alan Brunacini of the Phoenix Fire Department provides the reader with an enjoyable reading experience and vital information on how we can better serve our customers. Essentials of Fire Department Customer Service is basic reading for every firefighter, officer, and administrator.

ISBN #0879391278 / 9780879391270

Brunacini, A. V. (1996). Essentials of Fire Department customer service. Fire Protection Publications.