Join host Chris Baker and guest Battalion Chief Chad Costa as they discuss the keys to getting hired in today's fire service. During this episode, they discuss how to be prepared as a candidate, including education, experience, attitude, work ethic, and customer service.
Keys to Getting Hired in Today's Fire Service
Battalion Chief Chad Costa
The first of its kind, this text explains the application of common-sense customer service concepts to the fire service. Written in a humorous conversational style, Chief Alan Brunacini of the Phoenix Fire Department provides the reader with an enjoyable reading experience and vital information on how we can better serve our customers. Essentials of Fire Department Customer Service is basic reading for every firefighter, officer, and administrator.
ISBN #0879391278 / 9780879391270
Brunacini, A. V. (1996). Essentials of Fire Department customer service. Fire Protection Publications.